1. Definitions and Introduction
1.1. These General Terms and Conditions of Sale (hereinafter referred to as "GTC") govern all contractual relationships between:
- "The Company": The operator of this website, based in Luxembourg, providing equipment and display solutions for Point of Sale (POS).
- "The Client": Any professional or individual entity that places an order through our online shop or directly via other communication channels.
1.2. These General Terms and Conditions apply to all contracts for the supply of equipment and/or the provision of services concluded between the Company and the Client. They therefore govern the contractual relationships between the Company and any Client.
1.3. By accepting a purchase order or by using this website, the Client fully accepts these general terms and conditions of sale. These conditions apply regardless of the method of ordering (online shop, email, telephone, fax, post, etc.) and even if the purchase order does not specifically mention these T&Cs.
1.4. These T&Cs may be subject to modifications or updates by the Company at any time. The modified T&Cs will automatically apply to future contractual relationships between the parties.
1.5. In the event of a refusal to apply these General Terms and Conditions to an order, the Company reserves the right to unilaterally suspend any order until an agreement is reached on the applicable terms.
2. Product Offering and Availability
2.1. The products and services displayed on our website constitute an invitation to purchase and not a binding offer. The features, images, and prices of the products are provided for informational purposes only and may be subject to change without notice.
2.2. All our offers are valid as long as they remain active on the website and within the limits of available stock.
2.3. The Company cannot be held responsible for the unavailability of a product. In the event of unavailability after an order has been placed, the Customer will be informed and will be offered either a replacement product, an extended delivery time, or a cancellation with a refund of the amounts already paid.
2.4. The Company does not guarantee that the products offered will meet the specific requirements of the Client, unless these requirements have been expressly confirmed in writing by the Company.
3. Orders and formation of the contract
3.1. Orders can be placed through our online shop, by email, or by other means of communication provided by the Company.
3.2. All orders placed by the Client constitute a binding offer to purchase products or services. The Company reserves the right to accept or reject this offer.
3.3. A purchase contract is only formed when the Company has expressly accepted the Client's order by sending an order confirmation. This confirmation will be sent by email to the address provided by the Client during the ordering process.
3.4. The Company reserves the right to refuse or cancel any order in the following cases:
- Incomplete or incorrect customer information
- Issues concerning the order (abnormal quantities, unagreed specific requirements)
- Previous payment incidents with the Client
For any other reason constituting an imperative necessity for the security, operation, or integrity of the network and services.
3.5. The Client is responsible for checking the accuracy of the order and for notifying the Company immediately of any errors.
4. Prices and payments
4.1. Prices are quoted in Euros and excluding VAT, unless otherwise stated. The applicable VAT rate is that in force in Luxembourg at the time of invoicing.
4.2. The Company reserves the right to change its prices at any time. However, the products will be charged at the rates in effect at the time of order confirmation.
4.3. Any price modification must be justified by economic and objective factors and communicated to the Client at least four weeks before it comes into effect.
4.4. For the delivery of goods, the prices refer to the goods delivered to the specified delivery location, carriage paid, after deduction of duties and taxes, unless otherwise agreed.
4.5. The accepted payment methods include:
- Payment by credit card
- Bank transfer
- Other payment methods specified on the website
4.6. Invoices are payable within 8 days from the date of the invoice (or from the delivery, if the invoice arrives before the receipt of the order) by bank transfer to the Company's account as indicated on the invoice.
4.7. In the event of late payment, the Company reserves the right to:
- Apply late payment interest in accordance with the amended Luxembourg law of 18 April 2004
- Suspending the delivery of ongoing orders Claiming a fixed compensation for recovery costs.
5. Delivery and transfer of risks
5.1. The delivery times indicated on our website are provided for guidance only and are not binding unless expressly agreed in writing. The Company will make reasonable efforts to meet the indicated delivery dates.
5.2. The delivery period begins from the date of order confirmation by the Company. This period may be extended in the event of force majeure or circumstances beyond the control of the Company.
5.3. Delivery is made to the address specified by the Customer during the ordering process. The Customer must ensure that the delivery address is correct and accessible.
5.4. The risk of loss or damage to the products is transferred to the Customer upon delivery. For deliveries requiring installation, the risk is transferred upon completion of the installation.
5.5. The Client must inspect the products upon delivery and report any visible defects or non-conformities within 48 hours by email, providing photographs in support of the claim. Failing this, the products will be deemed accepted.
5.6. The Company reserves the right to make partial deliveries when necessary or appropriate.
6. Retention of title
6.1. The products sold by the Company remain its exclusive property until full payment is made by the Client.
6.2. When the goods are not paid for in full by the due date, the Company may reclaim them without any particular formalities and without prejudice to any claim for damages.
6.3. Until full payment is made, the Client must store the products under appropriate conditions and insure them against all risks of damage, destruction, and theft.
6.4. The Client may not pledge, transfer or grant a security interest in products subject to the retention of title.
7. Warranty and Returns
7.1. The Client benefits from a legal warranty of conformity for the products purchased. Defective products (not due to the Client's fault) or products that do not match the order will be refunded, exchanged, or repaired at the Client's discretion, unless the repair or exchange is impossible or would incur disproportionate costs for the Company.
7.2. In this context, the products must be returned to the Company in the condition in which they were received, with all items (accessories, instructions, etc.) in packaging that allows for safe transport.
7.3. The return shipping costs will be refunded to the Customer based on the charged rate, and the return costs will be covered by the Company.
7.4. The Company shall only be liable for hidden defects to the extent that it is proven that the Company was aware of them at the time of sale, which is not presumed, and in any case limited to six (6) months after the performance of the services.
7.5. For professional clients (B2B), the warranty period is 12 months from the date of delivery, unless otherwise stated by Luxembourg law.
7.6. The warranty does not cover:
- Normal wear
- The damage caused by improper use or maintenance
- The damage caused by external factors (water, fire, impact, etc.)
- The modifications or repairs carried out by unauthorised persons
7.7. For non-professional Clients (B2C), the legal warranty period applies in accordance with Luxembourg law.
8. Right of withdrawal (for B2B customers only)
8.1. In accordance with Luxembourg consumer protection laws, non-professional Clients have a period of fourteen (14) calendar days from the receipt of the product(s) to exercise their right of withdrawal, without having to justify their decision or pay any penalty.
8.2. To exercise this right, the Client must inform the Company of their decision to withdraw by means of an unequivocal statement (for example, email, letter). A withdrawal form is available on our website.
8.3. The Client must return the products without undue delay and no later than fourteen (14) days from the date of communication of the decision to withdraw. Returns must be made in the original packaging, with all accessories and documentation.
8.4. The Company will refund all payments received, including standard delivery charges, within fourteen (14) days from the date of receipt of the returned products or proof of shipment. The refund will be made using the same payment method as that used for the initial transaction.
8.5. The right of withdrawal does not apply:
- To custom-made or personalised products
- For sealed products that have been unsealed for hygiene reasons
- To digital content provided on a non-material medium if the download or use has begun
- For services fully performed if the execution has begun with the Client's prior express consent
9. Limitations of liability
9.1. The Company shall only be liable for damages caused intentionally or by gross negligence. For other damages, the Company's liability is limited to typical foreseeable damages for this type of contract.
9.2. The Company shall not be held liable:
- Indirect, consequential or unforeseeable damages
- From the loss of data, profit, revenue, or business opportunities
- Damage resulting from inappropriate use of the products
- Damage resulting from events of force majeure
9.3. The Company's overall liability for any claim arising from or in connection with the products or services is limited to the total amount paid by the Client for the relevant products or services.
9.4. The Client shall indemnify and hold the Company harmless against all claims, damages, and expenses arising from the Client's breach of these Terms and Conditions or applicable laws.
10. Intellectual Property
10.1. All the content of our website, including but not limited to texts, graphics, logos, images, videos, and software, is the property of the Company or its content providers and is protected by Luxembourg and international copyright laws.
10.2. Any reproduction, distribution, modification or commercial use of this content without the express written permission of the Company is strictly prohibited.
10.3. The Client acknowledges that they do not acquire any intellectual property rights by purchasing products or services from the Company.
10.4. All technical documents, plans, drawings or designs provided to the Client remain the exclusive property of the Company and may not be copied, reproduced or communicated to third parties without the written consent of the Company.
11. Data Protection
11.1. The Company collects and processes personal data in accordance with the General Data Protection Regulation (GDPR) and Luxembourg data protection laws.
11.2. The personal data collected during the ordering process is used for order processing, delivery, billing, customer service, and, with the Customer's consent, for marketing purposes.
11.3. The Client has the right to access, rectify, delete, restrict, and transfer their personal data, as well as the right to withdraw their consent at any time.
11.4. For more information on how the Company processes personal data, please refer to our Privacy Policy available on our website.
12. Confidentiality
12.1. The Client agrees, both during the entire business relationship and afterwards, not to disclose any information and to observe a strict obligation of confidentiality regarding the data collected and the conditions arising from the contract or related to it.
12.2. The Client agrees to use this information only within the strict framework of this contract or the business relationship.
12.3. Upon request, the Client agrees to promptly return any file, document, or equipment provided to them by the Company.
13. Force majeure
13.1. Neither party shall be liable for any delay or non-performance of its obligations under these terms and conditions if such delay or non-performance is due to a force majeure event.
13.2. Events of force majeure include, but are not limited to: natural disasters, wars, riots, epidemics, government actions, strikes, transport disruptions, telecommunications failures, power outages, and failures of suppliers or subcontractors.
13.3. The party affected by a force majeure event must inform the other party within a reasonable time and take all reasonable measures to minimise the effects of the force majeure event.
13.4. If a force majeure event continues for more than 30 days, either party may terminate the contract by written notice without incurring liability.
14. Governing law and jurisdiction
14.1. These General Terms and Conditions and all contracts concluded with the Company are exclusively governed by Luxembourg law, without regard to its conflict of laws rules.
14.2. Any dispute arising from the interpretation, execution or termination of these General Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of Luxembourg, Grand Duchy of Luxembourg.
14.3. Before initiating any legal proceedings, the parties shall attempt to resolve any dispute amicably through negotiation or mediation.
14.4. For Clients who are consumers, the provisions of the mandatory consumer protection laws in their country of residence may apply in addition to Luxembourg law.
15. Online dispute resolution
15.1. In accordance with European Regulation No. 524/2013, Customers who are consumers may use the Online Dispute Resolution platform provided by the European Commission for the extrajudicial resolution of consumer disputes: https://ec.europa.eu/consumers/odr/
15.2. The Company's email address for this purpose is: [email protected]
16. Divisibility
16.1. If any provision of these T&Cs is found to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions shall not be affected or compromised.
16.2. The invalid or unenforceable provision shall be replaced by a valid and enforceable provision that best reflects the original intent of the parties.
17. Final provisions
17.1. The fact that the Company does not exercise any of its rights under these Terms and Conditions shall not be considered a waiver of those rights.
17.2. These General Terms and Conditions constitute the entire agreement between the Company and the Client and replace all previous agreements, understandings, or negotiations, whether written or oral. In the event of discrepancies between languages, the French version shall prevail.
17.3. The Client may not assign or transfer its rights or obligations under these General Terms and Conditions without the prior written consent of the Company.
17.4. Any correspondence regarding these T&Cs or any order must be addressed to:
Display Center Sàrl
49, rue Gabriel Lippmann
L-6947 Niederanven
Email : [email protected]
Téléphone : +352 46 36 84-1
Last updated: 11.5.2025